Clause 7.4.2: Internal communication
The organization shares information about its OH&S management system internally across its levels and functions, changes to the system included where appropriate, and makes sure its communication processes let workers play a part in continual improvement..
What clause 7.4.2 asks
The organization shares information about its OH&S management system internally across its levels and functions, changes to the system included where appropriate, and makes sure its communication processes let workers play a part in continual improvement.
Internal communication is two-way. The clause requires system changes to reach the people affected and workers to have a route into continual improvement.
Draft 7.4.2 Internal communication, from clause 7.4.2. The public draft contents keep 7.4.2. The summaries describe no substantive change beyond the diversity and remote-work emphasis in 7.4.
Evidence for clause 7.4.2
An auditor will ask a worker what changed in the system recently and where they would raise an idea.
- Internal communicationToolbox talks, briefings and bulletins with attendance
- Internal communicationCommunication of system changes
- Internal communicationChannels for workers to raise suggestions and evidence they are acted on
Where clause 7.4.2 commonly fails
- Communication is top-down only
- System changes not communicated to affected workers
What to do about clause 7.4.2 before the revision
Tell each shift about the last system change and record how. Show a worker suggestion that was acted on. Give remote workers a channel that does not depend on being on site.
What the record shows for clause 7.4.2
An auditor working on clause 7.4.2 will start with Toolbox talks, briefings and bulletins with attendance. The failure this record sees most often is Communication is top-down only. Both are carried into the kit as row 21, with an owner field and a dated action.
Read across from clause 7.4.2
Read the next clause in the group, or open the full index. The revision map shows the draft structure.
Source for clause 7.4.2: ISO 45001:2018, clause 7.4.2, retrieved 18 October 2026. The draft note rests on the public DIS contents and the two named summaries; the requirement, evidence and gaps are written from the held clause record. Every source.