Clause 7.4.3: External communication
The organization communicates information about its OH&S management system to outside parties in the way its communication processes lay down, having regard to its legal and other requirements..
What clause 7.4.3 asks
The organization communicates information about its OH&S management system to outside parties in the way its communication processes lay down, having regard to its legal and other requirements.
External communication covers regulators, clients, neighbours and the public. Legal notification duties sit here, and so does the consistency of what the organization publishes.
Draft 7.4.3 External communication, from clause 7.4.3. The public draft contents keep 7.4.3. No substantive change is described in the summaries held.
Evidence for clause 7.4.3
An auditor will pick a notifiable event and check the notification against the legal deadline.
- External communicationRecords of external communications (regulators, clients, public)
- External communicationEvidence legal notification requirements are met
- External communicationProcess for handling external enquiries and complaints
Where clause 7.4.3 commonly fails
- Statutory incident notifications late or missing
- No defined owner for external OH&S communication
What to do about clause 7.4.3 before the revision
Name the owner for each external channel. List the statutory notifications and their deadlines. Keep a log of external enquiries and replies. Check published OH&S claims against the record.
What the record shows for clause 7.4.3
An auditor working on clause 7.4.3 will start with Records of external communications (regulators, clients, public). The failure this record sees most often is Statutory incident notifications late or missing. Both are carried into the kit as row 22, with an owner field and a dated action.
Read across from clause 7.4.3
Read the next clause in the group, or open the full index. The revision map shows the draft structure.
Source for clause 7.4.3: ISO 45001:2018, clause 7.4.3, retrieved 18 October 2026. The draft note rests on the public DIS contents and the two named summaries; the requirement, evidence and gaps are written from the held clause record. Every source.